Outstanding customer service is the heart of customer satisfaction and loyalty. How to achieve it? This work focuses on customer service from a values and mission viewpoint. It is designed for front-line customer service professionals that helps them implement key practices for engaging customer loyalty, improving results, and developing trust.

ISBN: 9781562865900
Title: 10 STEPS TO SUCCESSFUL CUSTOMER SERVICE
Author: KAMIN, MAXINE
Publication date: 15/09/2010
RRP: $45.00