Business : Business

Outstanding customer service is the heart of customer satisfaction and loyalty. How to achieve it? This work focuses on customer service from a values and mission viewpoint. It is designed for front-line customer service professionals that helps them implement key practices for engaging customer loyalty, improving results, and developing trust.

ISBN: 9781562865900
Title: 10 STEPS TO SUCCESSFUL CUSTOMER SERVICE
Author: KAMIN, MAXINE
Publication date: 15/09/2010
RRP: $45.00

In "23 Things They Don't Tell You About Capitalism" one of today's most iconoclastic thinkers destroys the biggest myths about the world we live in. There's no such thing as a 'free' market. Globalization isn't making the world richer. We don't live in a digital world - the washing machine has changed lives more than the internet. Poor countries are more entrepreneurial than rich ones. Higher paid managers don't produce better results. This galvanizing, fact-packed book about money, equality, freedom and greed proves that the free market isn't just bad for people - it's an inefficient way of running economies too. Here Chang lays out the alternatives, and shows there's a better way.

ISBN: 9780141047973
Title: 23 Things They Don't Tell You About Capitalism
Author: CHANG, HA-JOON
Publication date: 01/09/2011
RRP: $30.00

The UK's no.1 business expert is back with his most forthright and hard-hitting book yet! Duncan's razor-sharp advice will immediatley enable you to do your day job a whole lot better

ISBN: 9780755362264
Title: 43 Mistakes Every Business Make...and How to Avoid Them: Your Expert Guide to Better Business
Author: BANNATYNE, OBE DUNCAN
Publication date: 09/06/2011
RRP: $37.00

ISBN: 9780552997041
Title: A SHORT HISTORY OF NEARLY EVERYTHING
Author: BILL BRYSON (ILLUSTRATION NEIL GOWER)
RRP: $34.00

* Where now for the world, in the wake of the global financial crisis? AFTERSHOCK is out now in paperback - with new material

ISBN: 9780349122755
Title: Aftershock: Reshaping the World Economy After the Crisis
Author: LEGRAIN, PHILIPPE
Publication date: 05/05/2011
RRP: $37.00

"Attracting Perfect Customers" takes you step-by-step through the strategic attraction process. The authors reveal six standards of strategic synchronicity and share simple, fun, easy-to-follow exercises that can be applied to any organization.

ISBN: 9781576751244
Title: ATTRACTING PERFECT CUSTOMERS: THE POWER OF STRATEGIC SYNCHRONICITY
Author: HALL, STACEY
Publication date: 01/11/2001
RRP: $45.00

Do you have a passion to fulfil your entrepreneurial potential but need some practical expert advice on where to begin? Get a kick-start with this little book which will give you just enough to get you going...

ISBN: 9781444122510
Title: Be a Brilliant Entrepreneur
Author: MCMILLAN, ALEX
Publication date: 25/03/2011
RRP: $15.00

A powerful guide to personal renewal, showing the way to greater happiness and productivity at work; a vital resource for all over-busy people

ISBN: 9781849834322
Title: Be Excellent at Anything: Four Changes to Get More Out of Work and Life
Author: GOMES, JEAN
Publication date: 04/08/2011
RRP: $26.00

A practical, easy-to-follow guide that helps readers get to the heart of why they become stressed - and how they can reverse this through diet, supplementation and lifestyle changes.

ISBN: 9780749953584
Title: BEAT STRESS AND FATIGUE: THE DRUG-FREE GUIDE TO DE-STRESSING AND RAISING YOUR ENERGY LEVELS
Author: HOLFORD, PATRICK
Publication date: 05/08/2010
RRP: $30.00